WM980 Plus Cotton Candy Vending Machine – Self-Serve Commercial Grade

The WM980 plus features advanced cloud monitoring for real-time inventory tracking, remote troubleshooting, and customizable flavors/colors. Built with durable stainless steel and energy-efficient components, it reduces maintenance costs while maximizing uptime. Elevate your revenue with 24/7 unmanned sales – a proven crowd-pleaser that drives foot traffic and boosts profits.

FAQ

Q1. How long does it take to make one cotton candy?

A: Typically 1-2 minutes, depending on the size and complexity of the shape you choose.

Q2. How many cotton candies can I make with a full load of sugar?

A: The machine holds 8 kg of sugar. Since each cotton candy uses approximately 25 grams, a full load can produce approximately 250 to 300 servings.

Q3. What payment methods does the machine accept?

A: The machine accepts cash, coins, and credit/debit cards.

Note on Credit Cards: Credit card processing fees vary depending on your region. Please provide your location, and we can confirm the specific fees applicable to you.

Important: Credit card fees are charged by the payment processor, and all sales revenue goes directly to the bank account linked by the machine owner. Our company (the seller) does not handle or receive these funds.

Q4. Can I monitor the machine data remotely?

A: Yes! We provide a dedicated mobile app that allows you to view key machine data and performance metrics directly from your smartphone.

Q5. Does the machine interface support my local language?

A: Our system is built on Android, which supports a wide range of global languages. While most common languages are included, please confirm your specific language requirement with us before purchase if this is critical for your operation.

Q6. What is your Warranty and Support Policy?

Initial Shipment: The machine ships with most essential spare parts included.

Parts Replacement: If a part fails under warranty, we will ship a replacement immediately; you do not need to return the faulty part first for repair.

Software Support: We provide free online software updates and can remotely resolve software-related issues.

Warranty Coverage (1st Year): For any manufacturing defects occurring within the first year of use, we cover the cost of parts, shipping, and repairs. The warranty period will be extended for the repaired component(s).

Out-of-Warranty/Man-Made Damage: After the first year, or for damage caused by misuse or accidents, the customer is responsible for the cost of parts and shipping.

Lifetime Support: We offer free ongoing software updates and technical assistance for the operational life of your machine.

Q7. What should I do if the machine has a problem?

A: We offer several support options:

Remote Video Support: Our engineers can assist you via video call for real-time troubleshooting.

Self-Help Resources: Access our library of operation guides and basic troubleshooting videos to resolve common issues quickly.

Notes：

Regarding the differences between WM980 and WM980 Plus, please contact us for more details or place an order by yourself!