FAQs
Most frequent questions and answers
- How does the machine work?
- Consumers select a specific pattern of the candy;
- Pay through the payment system they preferred;
- The machine starts production;
- After 90~110 seconds, take the candy out and enjoy!
CHOOSE; PAY; PRODUCTION; DELIVER
- Can you give me machine detail info?
- Net Weight: 320KG
- Gross Weight: 400KG
- CBM: 2.3CBM(1530*810*1850mm)
- HS Code: 8476810000
- Port of Shipping: Guangzhou or Shenzhen
- What optional do you have for the payment system?
- Consumers select a specific pattern of the candy;
- Pay through the payment system they preferred;
- The machine starts production;
- After 90~110 seconds, take the candy out and enjoy!
CHOOSE; PAY; PRODUCTION; DELIVER
- What is the suggested operation mode?
- Normally our clients buy 2~3 machines to put in malls or other spots;
- And after you have a stable income and get familiar with the operation process, we can start bulk orders.
- For a 20GP or 40GP container load order volume we offer a distributor discount and help you expand the scale of the business.
- What consumables does the machine use?
- Requirements of sugar: 1.2~1.7 mm diameter, dry and without powder；4 flavors and colors, White(Milk)/Yellow(Orange)/Red(Strawberry), Blue(Hami Melon)
- Requirements of Paper stick: size 300 mm length*10 mm diameter
- Requirements of Water: Ordinary drinking water
- Do I have to use your consumables?
- Not really, you can use your local supply chain to find consumables that fit the requirements above.
- We will suggest using ours at the beginning, we have a free starter package for you to start operating first and give you time to find local ones.
- How often do I need to refill consumables?
It depends on your sales performance. The more you sell, the faster you run out of material, and the more often for you to refresh the machine.
- The machine can be loaded with 8KG sugar and 260 pcs of paper sticks.
- A fully-loaded machine can produce 260 cotton candy.
- Normally we suggest 3~4 days of refilling once, you can check through our cloud system with your PC or phone to see the material status.
- How about maintenance？
- The machine maintenance is refilling sugar, paper sticks, and water; Empty the wastewater tank, Clean the heating burner and window glass.
- The maintenance is to keep the machine clean and improve consumer interest. (we suggest maintenance at the same time you fill consumables)
- we also have a maintenance video to guide you through! the total maintenance time is less than 15 minutes.
- Can you do OEM?
Yes sure, we can customize the machine stickers, logos, lightboxes, and language for you without extra cost. (production time may be 1~3 days longer)
- How long does it take for me to get it?
- Normally production time is 10-15days.(customize will be 1~3days extra)
- Shipping is around 30days.
- You can expect to get the machine within one and a half months.
- How about your warranty?
- Our warranty for the machine is one year. Tech support is a lifetime.
- All components we use are well-known imported brands with the highest quality, don’t need to worry about operating.
- We send exchange parts directly, saving time for you and you can keep stable operating! (you don’t need to send back the part before sending a new one)
- We also give extra spare parts and consumables free to you to make sure you can operate stably.
